• Process Engineering, Design and development of all operational and administrative processes

  • The preparartion of full documentation of these processes ~ including a detailed description of each task and the roles and responsibilities of individuals performing the task

  • Preparartion of procedural manuals and training material. This can be provided either as a hard copy or an electronic document

  • Distribution of the documented processes to all company staff via the internet

  • Streamlining of operations and tasks

  • Ensuring maximum utilization of existing system capabilities

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